ListForge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect information about you when you use our SaaS platform, including our web application, mobile application, and related services (collectively, the "Service").
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, company name, and phone number when you create an account
- Profile Information: Profile photo, bio, and preferences
- Payment Information: Billing address and payment method details (processed securely through our payment processor)
- Product Data: Information about products you list, including titles, descriptions, photos, pricing, and inventory details
- Communications: Information you provide when contacting support, participating in surveys, or communicating with us
1.2 Automatically Collected Information
When you use our Service, we automatically collect:
- Usage Data: Information about how you interact with our Service, including features used, actions taken, and time spent
- Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
- Location Data: General location based on IP address
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Personalize and improve your experience
- Analyze trends and usage patterns
- Detect and prevent fraud, abuse, and security issues
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf
- Marketplace Integrations: With marketplaces you connect (eBay, Amazon, etc.) to enable listing synchronization
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
5. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing of your data
- Export your data in a portable format
- Opt out of marketing communications
- Close your account at any time
7. Third-Party Services
Our Service may contain links to third-party websites and integrations with third-party services. We are not responsible for the privacy practices of these third parties.
8. Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@listforge.io
Address: ListForge, Inc., 123 Commerce Street, San Francisco, CA 94105